| The California Insurance Commissioner has | | | | would think that would mean something since the |
| ordered Trip Assured to stop doing business in | | | | company is based in Tennessee. |
| the state of California. This Tennessee-based | | | | Here is an example from one of the claims made |
| travel insurance company was apparently | | | | against Trip Assured. Sylvia Resnick is a senior |
| defrauding companies. But Trip Assured claims | | | | citizen that booked a trip just for herself to |
| that what they were selling in California was not | | | | Europe as well as a cruise while in Europe. She |
| travel insurance. The Commissioner finds their | | | | purchased Trip Assured through her travel |
| claim undeniable since what they were selling could | | | | agency at the time of booking the trip. It had |
| easily fall into the insurance category or definition. | | | | taken her a long time to save up for the vacation |
| Trip Assured 's main marketing target is senior | | | | that was to be that trip of a lifetime. During the |
| citizens. | | | | vacation, she suffered serious back injuries and |
| California decided to take action once notice was | | | | had to cancel the cruise. As soon as she arrived |
| taken that other states like Michigan, Texas, | | | | home she saw her doctor and obtained a doctors |
| Florida, and North Carolina were taking similar | | | | note that stated that she could not continue with |
| actions against Trip Assured. Upon further | | | | the cruise due to the injury. As required by the |
| research, Trip Assured denied 30 claims in | | | | policy she sent that note to Trip Assured |
| California and there were 76 claims filed against | | | | expecting to be paid out under the terms of the |
| them (in the last 36 months) with the Better | | | | agreement. It came as a total shock when they |
| Business Bureau (BBB). However the BBB states | | | | denied her claim and thus did not return her |
| that those claims were addressed by Trip | | | | money. |
| Assured although those that filed the claims would | | | | There are two questions here. The first is why |
| not agree with that assessment of the situation. | | | | would an insurance company that is supposedly |
| There are also other travel insurance companies | | | | aimed at satisfying their clients put this senior |
| that have claims filed against them which is | | | | citizen through this? The second question is how |
| unfortunate since the travel insurance industry is | | | | could the BBB view this situation (and situations |
| growing rapidly, especially for those expensive | | | | just like this) as resulting in a satisfactory |
| vacation trips. The BBB in Tennessee has now | | | | outcome? |
| revoked their (Trip Assured) membership - you | | | | |