| The California Insurance Commissioner has | | | | Assured) membership - you would think that |
| ordered Trip Assured to stop doing business | | | | would mean something since the company is |
| in the state of California. This | | | | based in Tennessee. |
| Tennessee-based travel insurance company was | | | | |
| apparently defrauding companies. But Trip | | | | Here is an example from one of the claims |
| Assured claims that what they were selling in | | | | made against Trip Assured. Sylvia Resnick is |
| California was not travel insurance. The | | | | a senior citizen that booked a trip just for |
| Commissioner finds their claim undeniable | | | | herself to Europe as well as a cruise while |
| since what they were selling could easily | | | | in Europe. She purchased Trip Assured through |
| fall into the insurance category or | | | | her travel agency at the time of booking the |
| definition. Trip Assured 's main marketing | | | | trip. It had taken her a long time to save |
| target is senior citizens. | | | | up for the vacation that was to be that trip |
| | | | of a lifetime. During the vacation, she |
| California decided to take action once notice | | | | suffered serious back injuries and had to |
| was taken that other states like Michigan, | | | | cancel the cruise. As soon as she arrived |
| Texas, Florida, and North Carolina were | | | | home she saw her doctor and obtained a |
| taking similar actions against Trip Assured. | | | | doctors note that stated that she could not |
| Upon further research, Trip Assured denied 30 | | | | continue with the cruise due to the injury. |
| claims in California and there were 76 claims | | | | As required by the policy she sent that note |
| filed against them (in the last 36 months) | | | | to Trip Assured expecting to be paid out |
| with the Better Business Bureau (BBB). | | | | under the terms of the agreement. It came as |
| However the BBB states that those claims were | | | | a total shock when they denied her claim and |
| addressed by Trip Assured although those that | | | | thus did not return her money. |
| filed the claims would not agree with that | | | | |
| assessment of the situation. There are also | | | | There are two questions here. The first is |
| other travel insurance companies that have | | | | why would an insurance company that is |
| claims filed against them which is | | | | supposedly aimed at satisfying their clients |
| unfortunate since the travel insurance | | | | put this senior citizen through this? The |
| industry is growing rapidly, especially for | | | | second question is how could the BBB view |
| those expensive vacation trips. The BBB in | | | | this situation (and situations just like |
| Tennessee has now revoked their (Trip | | | | this) as resulting in a satisfactory outcome? |