Protecting Seniors From Fraud

Seniors can make easy targets for fraud. Fraudlocated. Or they may be able to find and access
on seniors can happen by phone, mail, in person,personal information; maybe from a bank
or, less commonly, the Internet (because seniorsstatement or other mail lying about. Or they may
are online in smaller numbers). It can happen tosimply ask to use the bathroom or ask for a cold
seniors regardless of assets or income. Accordingdrink of water while an accomplice sneaks in
to the FTC, con artists are more likely to targetanother door and steals something while the
senior citizens because seniors are moresenior's attention is diverted.
susceptible to such scams.Phone Fraud
Seniors tend to be retired so they're home andSeniors are particularly vulnerable to phone fraud
available. They tend to answer their phones andschemes because they are typically at home and
read their mail. The offers that come to seniorsrarely use caller id or message screening
aren't necessarily more attractive to seniors, buttechniques. The techniques used can usually be
they have the time to read it.categorized as follows:
Seniors tend to be vulnerable because they grew- · Figure of Authority/Authenticity: The
up in a more polite time when they thought itcon artist will put the senior on hold to pass the
was rude to hang up on someone and there iscall off to the 'official verifier' or their 'manager' to
the issue of being alone or lonely, so they're moreconfirm identity offering legitimacy of the offer
likely to talk to strangers.- · Fear of Loss: The prize is just too
Scams involving medical care services,great to even consider passing up and the
sweepstakes and prizes are popular scams ontargeted victim becomes obsessed on getting it.
seniors. Estimates state that each victim of a- · Sympathy & Reciprocity: The
sweepstakes scheme lost an average of $7,000!telemarketer uses empathy to engage the senior
Home Repair Fraudand then explains how much this means to them
Another prevalent scam against seniors is forand that they will not get commission unless the
home repairs. One way this happens is forsenior pays the 'handling' fee for the prize
someone to show up at their door without a call- · Limited availability: The senior is
or appointment. Usually this occurs when theyinformed that they have won a prize but if they
have been doing home repairs such as re-roofingdo not respond immediately and pay a "handling"
at a neighbor's house. The scammer will say thator other so-called charge, the 2nd place
he noticed the senior's home has some shinglescontestant will be awarded with the winnings
loose or other problem. He may even climb up a- · Hype: The scammer will use high vocal
ladder and pull off some perfectly good shinglestones, loud sounds, screams and yells in explaining
as "proof" that repairs are needed right away.how exciting it is to be a winner Another key to
They will use pressure and persuasion to scareidentifying a scam is when the senior states that
the homeowner with stories of additional damageit cost to much and that they live on a fixed
and the risk that insurance will not cover aincome, the telemarketer will ask how much they
problem that was not repaired by thecan afford. If they are willing to accept the
homeowner prior to the damage from rain orsmaller amount, it's a scam!
wind occurring.And don't assume that they will stop at just one
Feeling afraid and intimidated, the seniortactic. It is not unusual for them to use one or
homeowner will hire the 'repairman' to fix themore of these tactics in order to complete a
problem. The scammer will often ask forscam. They know that the longer that they keep
payment in advance and will make excuses thattheir target on the phone, the more likely that the
they have to buy materials and need to moneyvictim will eventually lose their suspicions and cave
to do so...or they will say that without payment into the demands.
advance, they will not be able to fix the problemThe best way to protect your family is to talk
anytime soon pushing the senior to do so withabout this. Of course, the best way to prevent
similar scare tactics.fraud is to simply hang up on anyone that they
After payment, the fake repairman will pretenddo not know. If that person calls back, have the
to go to work even climbing ladders, making noisesenior tell them to call you because you handle all
with hammers and such. They will then make thefinancial situations and they have no way to pay
excuse that they need to buy more material, orthem.
go to lunch, or whatever never to return!Instruct the seniors to never, ever give personal
Also be on the watch for con artists posing as ainformation no matter who they say they are. A
utility worker saying they need to check thebank or government agency will contact the
phone line, gas line, electrical line, etc. and ask forsenior by mail and will never ask for account
access to the home. Once inside, several thingsnumbers or passwords over the phone unless it is
could happen. They may only be casing the placethe senior initiated the call. This is the best and
for security systems, others living in the home oronly way to know for sure that you have
just looking to see if there are valuables easilyreached the right agency.