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Article #189: The Fraud Chronicles 3: Wicked Witch of Insurance Fraud

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Appearances can be deceiving. Some older "During the course of taking statements,
lady might remind you of your it became quite clear to me that there
grandmother, until she starts filing was something wrong with the employee's
fraudulent insurance claims. At that allegations. She had been a 'problem'
point, the proper action is not to throw employee, with pending discipline, and
water on her but to document the fraud there was no report or evidence of a work
and turn it over to the authorities. related injury. Since the AOE/COE
DMA Claims Services ( investigates, investigation indicated there was
conducts surveillance, and if an something funny about her allegations, we
insurance claim is found to be suggested surveillance be conducted, and
fraudulent, turns the information over to this was authorized. We set up
the insurance company and the proper surveillance at the claimant's residence.
authorities. And when that happens, the "The holiday season was just beginning as
wicked witch isn't going to melt, just we undertook the assignment. And our
end up doing some time in a small room. little old lady was fully into the
This is a case from the DMA grandmother role. She drove her vehicle,
Investigations archives, Part 3 of the shopped, carried packages, presents and
Fraud Chronicles. groceries. She picked up and carried
Kindly Old Lady… or The Wicked Witch of small grandkids. We got film of her
Insurance Fraud? unscrewing the kid-proof baby bottle tops
By Jim Smith, that are so challenging for most adults.
Deputy Director, DMA Investigations "Only one problem with this heart-warming
"Ladies of a certain age come in all scene - she was using her right arm and
varieties, as do 20-somethings and hand fully and without any limitation,
30-somethings. The baby boom generation contrary to the assertions on her claim
of ladies, like all generations of women forms and to her doctor.
and men alike, includes the good, the bad "To underscore the 'knowing' element of
and the ethically challenged. fraud (as opposed to accidentally making
"My inclination is to give little old a misstatement), our subject had two
ladies the benefit of the doubt, having medical appointments during this period.
had a very kindly grandmother who was She was driven to these medical
good for cookies, cake and the occasional appointments by another female, and
dollar bill slipped into my pocket when arrived with her arm in a sling. At each
Mom wasn't looking. However, if appointment she maintained her original
"grandmother" is the cover and assertion that she was unable to use her
distraction used to get away with a right extremity, and had to keep it in a
fraudulent claim that comes my way, my sling. Within 5 minutes of each medical
fondness for my grandma isn't going to appointment, film was obtained of our
help you. If your claim is bogus, I will subject taking off the sling and taking
bust you. over as the driver of the vehicle.
"The claimant in this case was a little "I don't like fraud or the people who
old lady, who said she had gotten injured commit it. It's why I am good at my job.
on the job, and had lost ALL use of her Grandmother or gangster, executive or
right arm. She couldn't use her hand or laborer - if you lie about injuries in
fingers, and couldn't even drive. order to collect insurance payments and I
"It began as a normal AOE/COE get the case, you will be busted. We may
investigation. This 'sweet little old not always have enough for prosecution,
lady' could not stick with the disguise. but in this case we did. This file and
On first contact, she became quite nasty evidence were forwarded to the DA and the
(without provocation), refused to meet preliminary hearing has been completed.
with me and immediately obtained the The judge has determined that the case
services of an attorney. Of course this should go forward to a jury trial, which
was immediately reported to the insurance will commence shortly."
company examiner. Another victory for truth, justice, and
"Not a cookies-and-milk type apparently. lower insurance premiums.






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